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ABOUT US
ON-LINE SECURITY
SHIPPING COSTS
DELIVERY TIME
EXPRESS DELIVERY
SHIPPING METHOD
COUNTRIES SERVED
RETURN POLICY
RETURNING INSTRUCTIONS
CUSTOMER SERVICE
OTHER ORDERING OPTIONS
ORDER ENQUIRES
FREQUENTLY ASKED QUESTIONS
(FAQ)
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ABOUT US |
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At Colors Art Publishers we are solely
dedicated to publishing quality prints on artist's canvas (giclees) and hand painted oil reproductions. We use the latest
technology available to produce state-of-the-art giclees on canvas and the the most experienced artists to create museum quality oil reproductions .Our Mission is to give you the
finest art reproduction on canvas at the best price.
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ON-LINE SECURITY |
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We take
your privacy seriously!
You can order through our on-line catalog using Credit Card
(VISA™ MASTERCARD™ AMERICAN EXPRESS™ DINERS CLUB™ BANK
CARD™). Our
Secure Connection guarantees you that every precaution has been taken to protect
your data and your privacy.
Note: Credit Card is the usual form of payment used on the
Internet, but if you feel more comfortable using another method ( check,
money transfer or money order), then please contact us
We will arrange this for you.
Remember that when you
buy from us, your satisfaction is guaranteed or your money back. No
questions asked!!
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SHIPPING COSTS |
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We
ship WORLDWIDE.
Shipping & handling is one charge per order. The system calculates S&H according to the delivery address and the weight of the package. It is aproximately 8% of the order amount.
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DELIVERY TIME: |
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We aim to process all orders within 24 hours and to dispatch them within the following 3 working days (this excludes orders with brushstrokes effects or frames).
Brushstrokes effects are individualy hand-applied to the print after it is ordered. We aim to dispatch orders with brushstroke effects within 5 working days. This extra time is needed not only to apply the effect but also to allow the textured coat to be completely dry before dispatching.
Actual transit time averages from 5 to 7 working days in the USA and 7 to 10 working days to the rest of the world.
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EXPRESS DELIVERY: |
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If you are in a hurry to receive your order you may want to choose our Express Delivery option (an additional $30 charge applies on top of our standard shipping and handling charges). Express Delivery would reduce the typical delivery transit time down to only 2 to 4 working days from the day your order is shipped (normal delivery transit time is 5 to 7 working days).
To select this option please click here
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SHIPPING METHOD: |
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We ship via Air Mail. You will get your delivery from your local post service.
NOTE: Hand made oil reproductions and framed art is all shipped via door to door courier service.
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COUNTRIES SERVED: |
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We ship worldwide to all countries, no exceptions.
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RETURN POLICY |
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If you are not fully satisfied you can return the print(s) to us within the next 15 days of the delivery date. A full refund for the price of the print(s) will be credited to your credit card account, no questions asked. Please note that shipping and handling charges are not refundable.
NOTE: Special orders like Custom Sizes or Custom Reproductions carry a full replacement guarantee against materials or manufacturing defects. But please note that these items specially made as per customer’s requirements are not returnable for any other reason.
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RETURNING INSTRUCTIONS: |
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In order for us to process a refund or exchange please note that you must previously contact us via email at returns@colours-art-publishers.com and
request a Return Authorization Number. We will promptly reply with the appropriate returning instructions and authorization number.
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CUSTOMER SERVICE |
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If you have any questions, we will be happy to answer them. Email is by far the preferred method of customer service. It allows us to keep a detailed written record of all our communications with our valued clients for future reference if required. It also allows us to assign the enquiry directly to the appropriate staff quickly and easily which makes the reply back much faster and meaningful without any unnecessary delays, as can frequently happen over the telephone when staff are busy attending other enquiries. Being exclusively an online retailer, it also allows us to cut-back on costs by not needing to have dedicated staff answering the telephone so that we can pass these savings on to you. We apologize if this causes any inconvenience and we thank you for your collaboration. Rest assured that your enquiry is very important to us and that we take our customer service personally and seriously. We look forward to answering all of your questions as quickly as possible, usually within 24 hours or less. Please e-mail us or call Phone: +1 281 968 0804
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OTHER ORDERING OPTIONS |
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If ordering on-line doesn't suit you, then you can order by:
Email: info@colours-art-publishers.com
Mail: Prints On Canvas,
14781 Memorial Dr., Office # 1126,
Houston, TX 77079, USA
With any of these options you will always receive a prompt, courteous and personalized service.
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ORDER ENQUIRES |
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If you have already placed an order with us and need any information regarding your order, please e-mail us
©Copyright 1998-2005 Colors Art Publishers all rights reserved.
Prints On Canvas,
14781 Memorial Dr., Office # 1126,
Houston, TX 77079, USA
62D Greenmount Dr., East Tamaki, Auckland, New Zealand
e-mail: info@colours-art-publishers.com
Phone: +1 281 968 0804
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